If you’re having trouble getting in touch with your guest before their arrival you may want to try contacting them using a different form of communication. We list the available contact info for your guest on the trip itinerary.
To check the itinerary:
- Book Halal Homes message: Find your guest in your inbox of messages and send them a note
- Email or phone: Go to Your Reservations, click on the reservation, and use the email address or phone number listed
Keep in mind that many guests don’t have access to a phone or have an alternate phone number while travelling, or they may also be in-transit or encountering travel delays that will affect their arrival time.
If your guest decides to cancel or not show up for an active reservation, we’ll uphold your cancellation policy, and your payout will be released 24 hours after the originally scheduled check-in. A reservation is active if the reservation status shows as Accepted in Your Reservations.