If your guest cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so that you can host other guests. Any payout for a cancelled reservation will be released 24 hours after the originally scheduled check-in date.
If the reservation status hasn’t changed to Cancelled in Your Reservations, it's still considered active and will appear on your calendar.
Guests who cancel are automatically refunded according to your cancellation policy—unless the cancellation qualifies as an extenuating circumstance or a Guest Refund Policy case.
If you’d like to offer your guest more money back, you can contact us to help you process the additional payment.
Cancellations after check-in
If your guest cancels after they’ve already checked in:
- They’re required to leave your space as soon as they cancel
- The terms of your cancellation policy will still apply
- You must inform us immediately